Having Trouble Logging into Your YF Account?
If you are having trouble logging into your YF account, don't panic!
In order to login, you need both your YF ID number and password.
Read the list below which contains a few simple solutions to help you locate the information and fix login issues.
Note: If you attempt to login more than 10 times, you will be locked out of your YF account and will have to notify us to reset your password. You MUST have a valid email address for the password reset to work, since it sends you an email to create your new password.
- Did you save your Login Information in Your Browser or Password Manager?
- Forgot Your YF ID Number?
- Forgot Your Password?
- Forgot Both Your YF ID and password?
- Recently Changed Your Password?
- I didn’t receive a password reset email. What should I do?
- Nothing Happens When I select the login button. What should I do?
- Receiving an Error Message?
- Still Need Help?
If your YF ID and password were previously saved in your browser, you may be able to retrieve them through your browser’s password manager.
Note: We recently updated our login page. If your credentials were previously saved, you may need to copy them from your password manager and re-save them to the new login page to continue using autofill.
Common location: Settings>Autofill>Password Manager
You may also have your credentials stored in your device’s keychain or another password manager (such as 1Password). Be sure to update and re-save your login information there, as well.
If you’ve forgotten your YF ID, click Forgot YF ID on the login page.
Enter your first name, last name, and email address, and you will receive an email with your YF ID.
Click the Forgot Password link on the login page.
Enter your YF ID, and you will receive an email with a verification code to reset your password.
If you have forgotten both your YF ID and password, you will want to get your YF ID using the Forgot YF ID link on the login page first. You will then be able to use the Forgot Password link to change your password using the YF ID number.
Enter your YF ID, and you will receive an email with a verification code to reset your password.
If you recently updated your password but are unable to log in, your browser or password manager may still be autofilling your old password. Be sure to update your password manager with your most current password.
Please check your spam or junk folder.
If you still don’t see the email within a couple of hours, contact us at yf@youngfoundations.org for assistance.
If you are not redirected to the YF Home page, and you don't seem to get any sort of response after selecting the login button, try these steps:
- First, try closing and reopening the website.
- Next, try closing and reopening your browser.
If you continue to have trouble, try clearing your browsing data.
You can usually find this under the browser settings or three dots in the top right corner of the screen.
How to clear browsing data:
- Select the three dots in the top right corner of the screen.
- Select History
- Select Delete Browsing Data
- Select all time
- Select delete from this device
Note: If you are using Safari on an iPhone, you will need to go to Settings>Apps>Safari to select clear browsing data
If you are receiving an error message, first check the error message and see if it suggests your profile is missing any needed information. Fill in the missing information if so.
If you do not understand or recognize the error you are seeing, try clearing the browsing data.
How to clear browsing data:
- Select the three dots in the top right corner of the screen.
- Select History
- Select Delete Browsing Data
- Select all time
- Select delete from this device
Note: If you are using Safari on an iPhone, you will need to go to Settings>Apps>Safari to select clear browsing data
If you are unable to recover your YF ID, reset your password, or login to your account using the steps above, contact us.
Include the following information in your email:
- Full name
- Date of birth
- Email address used to register
- A brief description of the problem you are experiencing
- If you are receiving an error message, please include a screenshot if you are able.
Email: yf@youngfoundations.org