Help With The Lifeline iOS Application
Having Trouble?
If your Lifeline application is not responding, or there are other problems, please read this document for a solution. It will provide you with a list of steps to perform when the issues occur.
Reboot The Application
- To reboot an application, simply swipe up from the bottom of the screen and stop about halfway on the screen.
- This will display all open apps.
- Swipe up to close the application you would like to reboot.
- Select the app icon to open again.
Note: If your device has a home button, double tap it instead of swiping.
![](/azure/support/c9add6f8-6a89-4a6a-9372-01f7c0ef2518.jpg)
![](/azure/support/a9c91544-969a-46da-9a99-a7b0368f5eaa.jpg)
Power Off And Restart Your Device
If you are having problems, try powering off the device and turning it back on.
Some reasons to reboot:
- App is crashing
- Cannot connect to internet
To power off:
- Press and hold power and volume up or down buttons for about two seconds until the slide to power off option appears.
- Slide to power off.
- Press the power button again to turn your device back on.
How To Uninstall And Reinstall The Lifeline Application
Uninstall
Uninstalling the Lifeline application should fix many issues.
- From you device home screen, press and hold on the Lifeline app icon.
![](/azure/support/9185df69-e9ff-412e-8464-2094d51457fb.jpg)
- A shortcut menu will appear. Depending on your device, select Remove app or Delete app. One or the other should appear.
![](/azure/support/8e7501f6-1301-439f-a47b-5c523edd8d67.jpg)
- A prompt will appear asking if you would like to Remove "Lifeline". Select Delete App.
![](/azure/support/fc7b76a4-c70f-44bf-b4bb-2cf2073d1779.jpg)
Reinstall
![Lifeline](/azure/support/55009834-fe54-4555-8c20-1e36ba48b66a.png)
- From your iOS device, select the link above or open the App Store and search for "Lifeline vgr"
- Select Lifeline from the list of search results.
![](/azure/support/896f1220-99da-461e-acc7-288899b480eb.jpg)
![](/azure/support/adc14879-890b-4aab-87b7-dcb08f3d6b1a.jpg)
- Select the download button.
![](/azure/support/a63eb908-d616-408c-ad40-91d0227e4bcc.jpg)
- The application will begin installing.
- Once it is finished, select open to open the app.
![](/azure/support/d2ed6bb0-1762-49e1-9164-0db2ca773b29.jpg)
- A prompt will appear asking if you allow Lifeline to send you notifications. Please choose allow to receive notifications when new content is added to the app.
![](/azure/support/1b319a03-2eb5-4a47-aa4c-136e70a664dd.jpg)
- A second prompt will appear asking if you allow "Lifeline" to use your approximate location? This allows you to share your location when you leave feedback.
- Please choose from one of the options: allow once, allow while using app, don't allow.
![](/azure/support/86d89d65-7681-4512-b947-9c7f58e19c83.jpg)
The setup process is complete. Enjoy using the Lifeline application.