Help With The Lifeline Android Application
Having Trouble?
If your Lifeline application is not responding, or there are other problems, please read this document for a solution. It will provide you with a list of steps to perform when the issues occur.
Reboot The Application
- To reboot an application, simply press the overview button at the bottom of the screen or swipe upward from the bottom of the screen.
- This will display all open apps.
- Swipe up to close the application you would like to reboot.
- Select app icon to open again.
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Note: Depending on which version of Android you are running, you may see an "x" which can be used as an alternative to swiping up.
Be sure to select the x or swipe to close. Simply tapping the application to select it will load it in the same state it is currently in
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Power Off And Restart Your Device
If you are having problems, try powering off the device and turning it back on.
Some reasons to reboot:
- App is crashing
- Cannot connect to internet
To power off:
- Press and hold power button for about two seconds until the Power Off option appears.
- Choose Power off.
- Press the power button again to turn the tablet back on.
Clear App Data
Note: Clearing the Lifeline app data will delete any downloaded Archive content.
- Open Settings on your device.
- From the list of Settings, select Apps.
- Locate Lifeline and select it from the list of Apps to open the App Info.
- Select storage.
- Depending on which Android version you are running, you will either see clear data or clear storage. Select whichever option is available.
- Confirm you would like to delete app data by selecting ok.
- Select the back button to go back a screen to App Info.
- Select Force Stop.
- Confirm you would like to force stop the app by selecting ok.
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Shortcut from Lifeline App
Note: Clearing the Lifeline app data will delete any downloaded Archive content.
- Open the Lifeline application.
- Scroll down and select Settings located at the bottom of the Lifeline home screen.
- Scroll to the bottom of Settings and select System Settings.
- Select the Lifeline icon.
- Select storage.
- Depending on which Android version you are running, you will either see clear data or clear storage. Select whichever option is available.
- Confirm you would like to delete app data by selecting ok.
- Select the back button to go back a screen to App Info.
- Select Force Stop.
- Confirm you would like to force stop the app by selecting ok.
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How To Uninstall And Reinstall The Lifeline Application
Uninstall
Uninstalling the Lifeline application should fix many issues.
- Open Settings on your device.
- From the list of Settings, select Apps.
- Select Lifeline to open the App Info.
- Select uninstall.
- Select ok to confirm you would like to uninstall.
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Reinstall
- From your Android device, select the link above or open the Google Play Store and search for "Lifeline vgr"
- Select Lifeline from the list of search results.
- Select install.
- The application will begin installing.
- Once it is finished, select open to open the app.
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